SHIPPING
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
INTERNATIONAL
We offer international shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Little Luca's Toys is not responsible for these charges if they are applied and are your responsibility as the customer.
ORDERS
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at
sales@littlelucastoys.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS & EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs and fees associated with the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at
orders@littlelucastoys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Free Postage is offered once only per order; any other postage must be paid in full prior to shipping.
If you have any further questions, please don't hesitate to contact us at
orders@littlelucastoys.com.
