Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

WE DO NOT REFUND FOR CHANGE OF MIND OR PRE ORDERS

Cancelled orders require a 10% restock fee to cover merchant fees on your order.

To start a return, you can contact us at sales@littlelucastoys.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@littlelucastoys.com.

Damages and issues
Please inspect your order upon reception/before opening and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Orders under $100 are insure via Aust Post.

Damaged Incurred by Australia Post is to be claimed by the receiever with Australia Post for compensation before replacement, We the sender are unable to claim damages due to Australia Post policy.

We will not offer compensation if Australia Post rejects claim. 

We do not accept returns if the item is opened or used under any circumstance. 

Purchasing a sealed case waves your chance for us to check items, So LLT is not responsible for damaged done by Mattel packing. 

Zero Tolerance Policy for purposely damaging blister & or cards (Claims will be assesed case to case)  

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as pre orders or personalized items)
We do not accept returns for low QC from factory with cheap models under $20 EG MINI GT, HOT WHEELS 

FACTORY DETERMINES QUALITY NOT PURCHASER

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We refund to the paypal/bank account used for the order, All orders done via Zip/Afterpay/Openpay will be refunded to the buy now pay later provider.

Under no cirucmstances will we manually refund to a bank account. 

PUBLIC DEFAMATION WILL RESULT IN INSTANT ORDER CANCELLATION

We reserve the right to cancel any orders if customer becomes problematic. 

Chases

We reserve the right too (but we do not) inspect cases for chases. 

We will not refund for the not receiving a chase in your case.

Abusive emails regarding chases will result in future pre orders being cancelled and account closed.